Returns & FAQ

How it works

Our 60-day trial

Copper isn't an overnight job, and everyone is different. That's why we give you 60 days to try your bracelet properly at home.

Day 1: Your trial starts

Your 60 days start from the day your order arrives. Get the fit right and put it on.

Days 1 to 30: Wear it every day

Wear it snug, all day, every day. Most customers notice things around weeks 4 to 5.

Days 30 to 60: Decide

Still not for you? Get in touch. You can return one worn bracelet per order for a refund of that item.

Please wear it daily for at least 30 days before asking for a trial return. It's the only fair way to know if it's right for you.

We don't accept change-of-mind returns. If your bracelet is unworn and still in its box, we're happy to swap it for another style or give you store credit.

Something not right?

Most problems don't need a return

Find your problem below to see what we'll do, then tap the button underneath to sort it in our returns portal.

Green marks or a darker colour

That's patina, the natural reaction of real copper with skin and moisture. It's harmless and washes off with soap and water. See our care guide for tips.

Still worried? Get help

It's broken (magnet, pin or clasp)

Send us a photo. We'll post free replacement parts or a new bracelet, usually within about 10 business days.

Get free replacement parts

Wrong or missing item

Sorry, that's our mistake. We'll send the right item out straight away with tracking.

Get the right item sent

It doesn't fit

Easily sorted at home. Too big? Watch our video on removing links. Too small? We'll post you extra links free. For chains, we can swap the length.

Get your extra links

The clasp is hard to open

You're not the only one. The clasp is firm so it doesn't come undone. We'll show you the trick, or swap you to an easier style.

Get help or swap styles

Skin reaction or soreness

A small number of people react to copper. Stop wearing it straight away, and check with your doctor if it doesn't settle. We'll happily swap it for one of our titanium bracelets, which are hypoallergenic.

Request your titanium swap

Pacemaker or medical device

Please don't wear a magnetic bracelet. We'll refund you in full, or swap you to our Pacemaker Safe bracelet with no magnets.

EXCHANGE YOUR BRACELET

Good to know

Returns questions

How long do I have to return my bracelet?

You have 60 days from the day your order arrives. We ask that you wear it every day for at least the first 30 days before deciding.

Why do I need to wear it for 30 days first?

Everyone is different, and copper isn't an overnight job. Many customers only start to notice a difference after 4 to 5 weeks of daily wear, so a few days isn't a fair test.

Can I return a bracelet I've worn?

Yes. If you've worn it for at least 30 days and it isn't right for you, you can return one worn bracelet per order within your 60-day trial for a refund of that item.

I bought more than one. Can I return them all?

The trial covers one worn bracelet per order. Any extra bracelets that are unworn and still in their box can be returned for [REFUND / STORE CREDIT].

Can I return it if I've changed my mind?

We don't normally accept change-of-mind returns. If it's unworn and in its box, we'll happily swap it for another style or size, or give you store credit for the full amount. If your order hasn't shipped yet, contact us and we'll cancel it.

It was a gift and they don't want it

No problem. If it's unworn and in its box, we can swap it for another style or size, or give store credit for the full amount.

Is a green mark on my skin a fault?

No. It's called patina and it shows your bracelet is real copper. It's harmless and washes off with soap and water. Taking it off to shower, drying it if it gets damp and cleaning it every week or two all help. It's usually worse in the first few weeks and in hot weather.

How is a skin reaction different from patina?

Patina is a green mark that washes off. Redness, soreness, blisters or marks that don't wash off are different, and may be a reaction to copper. If that happens, stop wearing it, check with your doctor if needed, and contact us. We'll happily swap it for one of our hypoallergenic titanium bracelets.

My bracelet arrived broken or faulty

We're sorry, it shouldn't happen. Start a request in our returns portal and add a photo of the broken part. We'll post free replacement parts or a new bracelet and you won't need to return anything. If you'd rather have a refund, just say.

Who pays for return postage?

If the item is faulty or we sent the wrong one, you won't need to post anything back. For trial returns you will have to pay a $19.99 re stocking fee

How long will my refund take?

Once we receive your return, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.

Step by step

How to start a return

Every return starts in our returns portal. It only takes a few minutes, and a real person from our team is there if you need us.

Go to our returns portal

Enter your order number and email to find your order, then pick the reason that fits. A photo helps if something is broken.

We'll try to put it right

Free links or parts, a swap to another style, or another option that suits you better.

Send it back

Still want to return it? The portal gives you the return instructions.

Your refund

Once it arrives, we refund you to your original payment method within 10 business days.

Start a return

Please don't post anything back until you've started a return in the portal. Parcels sent without one can take much longer to process.

Need help with a return?

We're a small family business and we've been working with copper since 2006. Get in touch and a real person from our team will get back to you.

Start a return

customerservice@willisjudd.com